PRIVACY STATEMENT

ILG  considers it important that your privacy and the personal data that you supply to us, are protected. In this privacy statement we will inform you which of your data are processed and why.

Who processes your personal data?
ILG is part of ILG Food Group B.V., established on Jaargetijdenweg 61, 7532 SX in Enschede, registered in the trade register under number 06087189. ILG Food Group B.V. is the controller for all processing operations of your personal data that are described in this privacy statement.
Contact details:

If you have any further questions and/or remarks after reading this privacy statement, please mail them to: privacy-officer@ilgfood.com.
For more information about ILG, please go to www.ilgfood.com.
Personal data that we process

We process personal data because you make use of our services and/or because you supplied these data to us yourself. Below we have listed the personal data that we process:

• First and last name
• Address data
• Telephone number
• E-mail address
• IP address
• Other personal data that you actively supply, for example by creating a profile on this website or by filling in a web form, in any correspondence or by telephone.
• Data about your activities on our website.
• Internet browser and type of device.
• Order information (for example what ILG-items you buy).

When do we process personal data?

We collect and process personal data of persons that purchase products or services, and of website visitors, for example when you:

• Become a customer / apply for a customer or loyalty card (through this site or at the service desk in one of our outlets).
• Sign up for our newsletter.
• Sign up for our leaflets.
• Use a web form on our website.
• Participate in a sales promotion or contest.
• Work with ILG or apply for a position.
• Have a business relationship with ILG.
• Fill in your (personal) data in one of our outlets or supply them to us.

For which purpose and based on which lawful basis do we process personal data

We process your personal data for the following purposes:

• To send our newsletter and/or advertising leaflet.
• To be able to contact you by telephone or email if this is necessary to perform our services.
• To inform you about changes in our services and products.
• We analyse your behaviour on the website to improve the website and to adjust the product and service offer to your preferences.

How long do we retain personal data

We retain your personal data no longer than is strictly required to achieve the purposes for which your data are collected. For example: if you subscribe to our leaflet, we will retain your data at the time of subscribing. When you unsubscribe or ask to be removed, we will no longer retain your data and delete them. This way you are able to determine yourself for how long we may retain your data for specific purposes.

Share personal data with third parties

We do not sell your data to third parties and will exclusively provide them if this is necessary for the performance of our contract with you or to comply with a statutory obligation (i.e. the law). With businesses that process your data as commissioned by us, we enter into processing agreements to ensure the same level of security and confidentiality of your data. ILG Food Group B.V. will always remain the controller in such cases.
Cookies or comparable technologies that we use

The ILG website uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smart phone on your first visit to this website. The ILG website uses cookies with a purely technical functionality. They make sure that the site works properly and that your preferences are remembered for example. These cookies are also used for a proper functioning of the site and to be able to optimize it. We also place cookies that track your surfing behaviour to be able to offer you customised content and advertisements. On your first visit to our website we have already informed you about these cookies and asked your consent to place them. You can opt out of storing cookies by adjusting the settings of your internet browser so that it no longer stores any cookies. You can also remove all information that has already been stored through the settings of your browser.

Access to, adjust or correct data

You have the right to access and correct your personal data and to have them deleted. You also have the right to withdraw any consent for data processing or to object to processing your personal data and you have the right to data portability. This means that you can ask us to send the personal data that we have about you (in the form of a computer file) to another organisation stated by you. You can send a request to access, correct, delete or transfer your personal data or a request to withdraw your consent or an objection to process your personal data to privacy-officer@ilgfood.com. To ensure that you made this request yourself, we ask you to attach a copy of your identity document. Please black out your passport photo, MRZ (machine readable zone, the strip with characters at the bottom of the passport), the passport number and the Citizen Service Number (BSN) on this copy. This, in order to protect your privacy. We will respond to your request as soon as possible but always within four weeks. ILG also wants to point out to you that have the right to lodge a complaint with the national regulatory authority, the Dutch Data Protection Authority (Dutch DPA). You can do so through the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

If you have any questions and/or remarks with respect to the access to, correction or deletion of your data, please contact us on privacy-officer@ilgfood.com.

How do we protect personal data

ILG takes the protection of your data very seriously and takes suitable measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. Our website is secured by an SSL certificate, which makes use of the https protocol of your browser. If you have the impression that your data are not properly protected or that there are indications of abuse, please contact our customer service or mail to privacy-officer@ilgfood.com.

Special and/or sensitive personal data that we process

Our website and/or our service does not intend to collect data about website visitors that are under 16. Unless with the consent of their parents or guardian. However, we cannot check if a visitor is older than 16. Therefore, we advise parents to be involved in the online activities of their children in order to prevent that any data about their children is collected without parental consent. If you are convinced that we have collected personal data about a minor without this consent, please contact us through privacyofficier@ilgfood.com; we will delete this information